What is the best consultation for me?

ENKE offers a suite of services and different styles of consultations to try and optimize the best return for each individual client whilst factoring in that we are all time poor these days. That being said. as a general rule, if your circumstances are different to prior years or you are a first time client, we encourage you come into the firm first and engage in face to face discussion. For such consultations, ENKE offers a "role play" environment where we talk though your daily movements and try to uncover additional deductions, perfect for new clients or new circumstances.

How do I book?

All of our bookings are now done online using our "SCHEDULE NOW" or "BOOK APPOINTMENT" tabs on our website. In order to keep the costs of tax returns to a minimum, we have embraced technology and provided an easy to use system that now empowers you with the ability to show you all the types of consultations available and the fees associated prior to you making an appointment. This function is available 24/7 and will only display available appointments. Once submitted the appointment is automatically approved and secured with automated reminders and calendar appointments to help you keep track.

Whats a schedule?

Schedules are effectively additional tax returns within your main tax return that require specific information and preparation. Examples of schedules are depreciation schedules, capital gains schedules, investment schedules, rental schedules, just to name a few. As is often the case, clients may have multiple schedules for the same type. For example, you may have two investment properties and would therefore be receiving two revenue streams of income and corresponding expenses. These will need to be prepared as separate schedules as each property or investment needs to be assessed individually.

How do I know if I have activated my ENKE document portal previously?

In January of 2015, ENKE moved away from traditional written signatures and embraced an electronic signing system approved by the Australian Taxation Office. This system utilizes an online portal where you can download your tax return once prepared and then electronically sign off with the click of a button. If you have previously lodged a tax return with ENKE since 2015 it is highly likely this facility is already active. The portal is totally secure; you have access to this facility 24/7 with an online help function if required. We encourage that you upload all information relating to your tax affairs throughout the year instead of leaving it all to the last minute.

What if I cannot remember my ENKE document portal username?

An SMS can be sent containing your Client Portal User ID, simply email info@enkeaccounting.com.au

I don’t have access to ENKE client portal, what now?

For new clients an activation email will have been forwarded shortly after making your appointment. Please follow the prompts contained in the email, if you are having any difficulties please contact a team member here at ENKE.

Please call: 02 9212 3083 or bookings@enkeaccounting.com.au

How should I prepare for my consultation?

This link will navigate you through our website to a checklist giving examples of the types of information we require. ENKE Checklist

What information should i bring with me?

All information MUST be uploaded to our secure document portal prior to your consultation. From here we can review the data provided and file it securely in our systems in preparation for your consultation. Note that we will be removing the documents from the portal once uploaded so there is no need to reload something if you have been successful the first time around. Unfortunately, we are unable to accept information by way of email or any third party software such as dropbox. Please upload all information onto ENKE secure client portal.

*Additional fees and charges apply when dealing with hard-copy paperwork.

What information should I bring with me?

All information MUST be uploaded to our secure document portal prior to your consultation. From here, we can review the data provided and file it securely in our systems in preparation for your consultation. Note that we will be removing the documents from the portal once uploaded so there is no need to reload something if you have been successful the first time around. Unfortunately we are unable to accept information by way of email or any third party software such as Dropbox. Please upload all information onto ENKE secure client portal.

*Additional fees and charges apply when dealing with hard-copy paperwork.

How long before my tax refund hits my bank account?

ENKE policy is to disclose that processing takes on average between 14-21 days, allowing us ample time to ensure due diligence is exercised at all times and we are appropriately able to contact you should we have any concerns. Once lodged, which is done almost automatically once you electronically sign your tax return, refunds tend to be processed by the ATO between 12-20 days.

What happens if the ATO investigates me?

All care and precaution is taken when preparing your tax return, ENKE is here to advise you on the rules and regulations of lodgement and explain what these mean in a way that you understand. However, from time to time the ATO will, often randomly, investigate clients and challenge your declaration. Note that fees associated with the preparation and lodgement of a tax return do not include time that may be required to satisfy an investigation or audit. We remind you that the lodgement of your tax return is based upon a self assessed system and if you decide to sign and authorize ENKE to lodge on your behalf, you are disclosing that you can substantiate your claims with evidence.

Does ENKE withhold fees from my refund?

ENKE does not operate trust accounts and therefore is unable to withhold payment from your refund. Operating trust accounts are costly and time consuming and in a continued effort to keep fees as low as possible we do not accept fee withholding from refunds.

When do I need to pay?

Payment is required at the end of your consultation, prior to lodgement.

How can I pay?

Payment can be made by either contacting the firm directly on 02 9212 3083 or online for our international clients using our "make payment" tab on our website. We accept all forms of credit cards and EFTPOS with AMEX attracting a 2% surcharge. Please note we do not accept cash payments or offer bank transfers.

What happens if I don't get my refund?

If in the unlikely event that 21 days has passed and you have still not received your refund, contact the firm directly and speak with one of our consultants. Do be advised that no matter how familiar we may be with you, ENKE policy is to adhere to strict proof of identity checks and will require these checks be met before disclosing any information about your file. In the event that the ATO has withheld your refund we will happily request an escalation and access the matter of a case by case scenario.

How can I get a copy of my notice of assessment?

ENKE no longer receives NOA on behalf of clients. With the introduction of the governments MyGov with have found it almost impossible to efficiently manage the recording and gathering of assessment notices as clients whom have registered with MyGov are automatically removed from our mail distribution without notification. As a result we are having all ATO correspondence redirected to our clients home address.

How can I get a copy of my lodged tax return?

All Tax Returns that have been uploaded to your portal will remain on your portal for the remainder of your engagement with ENKE and are therefore accessible 24/7 by simply logging into ENKE Document Portal