Preparation of individual income tax return – this type of consultation is best suited to new clients, or individuals whose situation has changed or is expected to change throughout the new financial year. These appointments will be held at the ENKE & Co. offices in person.
Preparation of an individual income tax return – this consultation is ideal for our return clients whose particular tax situation is relatively unchanged from prior years. Online appointments are held using our online document portal and online live chat systems.
Preparation of individual income tax return – this consultation is best suited to new clients or individuals whose situation has changed or is expected to change throughout the new financial year. These appointments are held remotely using our online portal system and a 30-minute phone consultation.
Preparation of Sole Trader & Individual income tax return. This consultation is best suited to our new clients or to individuals whose situation has changed or is expected to change throughout the new financial year.
Preparation of sole trader business {exceeding $20K but below $75K in sales per year} combined with individual tax return. Clients are required to have been using either Xero of MYOB for the full financial year. Preparation of manual accounts may attract additional fees.
Preparation of sole trader business individual tax return where sales are exceeding $75K per year and the entity is registered for GST. Clients are required to have been using either Xero of MYOB for the full financial year. Preparation of manual accounts may attract additional fees.
ENKE & Co. offers a suite of services and different styles of consultations to try and optimize the best return for each individual client whilst factoring in that we are all time poor these days. That being said, as a general rule, if your circumstances are different to prior years or you are a first time client, we encourage you come into the firm first and engage in face to face discussion. For such consultations, ENKE offers a “role play” environment where we talk though your daily movements and try to uncover additional deductions, perfect for new clients or new circumstances.
We offer 6 different types of Individual Income Tax Return appointments, each specifically designed to meet your unique needs.
Schedules are effectively additional tax returns within your main tax return that require specific information and preparation.
Examples of schedules include: depreciation schedules, capital gains schedules, investment schedules and rental schedules.
As is often the case, clients may have multiple schedules for the same type. For example, you may have two investment properties and would therefore be receiving two revenue streams of income and corresponding expenses. These will need to be prepared as separate schedules as each property or investment needs to be assessed individually.
The ENKE & Co. policy is to disclose that processing takes on average between 14-21 days, allowing us ample time to ensure due diligence is exercised at all times and we are appropriately able to contact you should we have any concerns. Once lodged, which is done almost automatically after you electronically sign your tax return, refunds tend to be processed by the ATO between 12-20 days.
The highest care and precaution is taken when preparing your tax return – ENKE & Co. is here to advise you on the rules and regulations of lodgement and explain what these mean in a way that you understand.However, from time to time the ATO will, often randomly, investigate clients and challenge your declaration.
We remind you that the lodgement of your tax return is based upon a self assessed system and if you decide to sign and authorize ENKE & Co. to lodge on your behalf, you are disclosing that you can substantiate your claims with evidence.
Note the fees associated with the preparation and lodgement of a tax return do not include time that may be required to satisfy an investigation or audit.
ENKE & Co. does not operate trust accounts and therefore is unable to withhold payment from your refund. Operating trust accounts are costly and time consuming and in a continued effort to keep fees as low as possible we do not accept fee withholding from refunds.
Payment is required at the end of your consultation, prior to lodgement.
Payment can be made by either contacting the firm directly on (02 9212 3083) or online for our international clients using our “make payment” tab on our website. We accept all forms of credit cards and EFTPOS with AMEX attracting a 2% surcharge.
Please note we do not accept cash payments or offer bank transfers.
In the unlikely event 21 days has passed and you have not received your refund, please contact the firm directly and speak with one of our consultants.
Be advised that the ENKE & Co. policy is to adhere to strict proof of identity checks and will require these checks be met before disclosing any information about your file. In the event that the ATO has withheld your refund we will happily request an escalation and access the matter of a case by case scenario.
ENKE & Co. no longer receives NOA on behalf of clients. With the introduction of the governments MyGov, it is almost impossible to efficiently manage the recording and gathering of assessment notices as clients whom have registered with MyGov are automatically removed from our mail distribution without notification. As a result we are having all ATO correspondence redirected to our clients home address.
All Tax Returns that have been uploaded to your portal will remain on your portal for the remainder of your engagement with ENKE and are therefore accessible 24/7 by simply logging into ENKE Document Portal
Live Chat is similar to Facebook Messenger and is available on either your mobile device or computer. All you will need to do is head to our website and select the live chat option [LIVE CHAT]. A pop up window will appear and this is where the consultation will be conducted.
One you have opened the chat window, complete the “Introduce yourself” section by entering your name and email address and then simply chat by typing into the message box.
No, unlike Skype, there are no video or audio options here. Live Chat is exclusively a chat environment and therefore can be done anywhere at anytime without the concern of video or audio interaction.
Yes, while there are components of the consultation where we will simply be entering the data you have uploaded onto our document portal, which won’t require much interaction, we do suggest for the duration of the consultation, you have the Live Chat window open, in anticipation of any questions we may have. The consultation will take 30-45 minutes.
All necessary paperwork must be uploaded onto the ENKE & Co. Document Portal prior to consultations.
Please note additional fees may apply when dealing with hardcopy paper work.
All information MUST be uploaded onto ENKE & Co. secure client portal*. Note that we will remove the documents from the portal once uploaded so there is no need to reload something if you have been successful the first time around.
Unfortunately we are unable to accept information by way of email or any third party software such as Dropbox.
*Additional fees and charges apply when dealing with hardcopy paperwork.
Click here to access ENKE secure client portal.
To upload documents onto your ENKE document portal, please follow the steps below:
You will receive a notification by email advising that a new document has been placed into your ENKE Accounting Client Portal:
Document: {Document.Name}
Uploaded By: {Uploader.FullName}
Author: {Author.FullName}
Comment: {Document.Comment}
The email will contain a request that you electronically sign the document by completing the following steps:
1. Log into your Client Portal {UrlBase}Account/Login/{Company.Ref}
2. Select the above document in the list
3. From the “Document Details” page, select the “Download from Portal” icon to download a copy of the document
4. Once you have reviewed the document and are ready to sign:
a. From the “Document Details” page, click the “Sign Document” icon to electronically sign the document
5. The requestor will be notified automatically that you have signed the document
If you have any further questions relating to signing a document please contact ENKE directly on 02 9212 3083
Document Uploading Process:
How should I label the files?
Remember that the referencing of a file will assist ENKE in providing the ATO with any information that may be requested. We suggest that you include the following information in the name.
(for example: BLOG0001_2016_PAYG SUMMARY)
Please make sure that your file name does not contain any special characters: accents, tildes, symbols, etc. (e.g., è, é, ñ, &, *, #). Additionally, please refrain from using non-English characters or digital signatures in the body of your documents as this may cause conversion errors.
Please limit your files to a maximum of 512 MB in size.
Uploading Documents with Special Characters or Formatting
To upload documents that contain special characters or formatting, you must upload the document in a PDF format. Uploading Word documents that contains text with special characters may be changed and distorted in the process. It is suggested that users convert word documents into a PDF format 7 or lower to upload these documents properly.
Documents can be uploaded in any of the following file formats:
Mac Word Processor Formats
Text files created on Macintosh software such as AppleWorks and Pages should be saved as an Acrobat 7 PDF version or lower. Check the documentation on your software for specific instructions on how to save files under different formats.
Converting Paper Documents Into Electronic Files
If you need to convert a paper document into an electronic file you will need a scanner. When you scan your image we suggest saving the document in one of the accepted image formats listed above. As stated above the file size CANNOT exceed 512MB . Once you have scanned your image you can then attach it to your document portal.
Supported Browsers
(Chrome and Firefox are recommended)
Other requirements
-Adobe Reader 8.0 and above
Download here.
Our Individual Tax Returns start from $165. However, pricing may vary based on the amount and complexity of your income tax return. The basic pricing structure for consultations is as follows:
Note: Out-of-Scope work may incur additional charges. This includes but is not limited to: Schedules, Hard-Copy Paperwork, and ATO Investigations.
